West Midlands Trains have always valued open and honest dialogue with our stakeholders. Listening to passengers, elected representatives, officials, and interest groups helps to build a better railway for everyone. And constructive dialogue is more critical than ever in uncertain times.
Please click on the link to take you through to the survey (Jungle Green’s secure webhost facility SNAPWebhost). There are only 15 questions West Midlands Trains would like to ask you.
Now is a critical moment as the organisation navigates industrial relations challenges and cost pressures while working with stakeholders and partners to shape the future landscape of the entire rail industry.
As valued stakeholders, the aim is to provide you with the most honest, accurate and timely information we can about the business and industry developments. The organisation works hard to give you access to senior leaders in the business and subject matter experts so that we can hear your views on our services and performance.
Please take this opportunity to tell us how you think we have been meeting that aim – as well as providing your views about West Midlands Trains as a business over the last year.
An independent research organisation, Jungle Green Ltd, has been commissioned to conduct the annual online stakeholder research survey. Please complete a short questionnaire about what, in your opinion, West Midlands Trains is doing well and where improvements can be made, in the way the organisation works with our stakeholders.
Your feedback will help shape how stakeholder relationships are developed, as the organisation continues to seek to improve the service in every respect, and to understand what can be done to help encourage more people to travel by rail in the future.
Your contribution, which would be anonymous, would be greatly valued. If you have any questions about the research please do not hesitate to contact corporate.affairs@wmtrains.co.uk